Charcoal Waffle Knitted POLO

OMH Return & Exchange Policy

At OMH, we want you to feel confident every time you shop with us. If your purchase isn’t the right fit, we’ve made our exchange process simple and hassle-free.

1. 7-Day Easy Exchange Policy

You can request an exchange within 7 days of receiving your order.

We offer exchanges in the following cases:

• Size issues — If the size doesn’t fit, you can request a different available size.
• Color exchange — You may request another available color of the same product.
• Sale items — Items purchased during a sale are also eligible for exchange, subject to availability.
• Wrong or defective item — If you receive an incorrect, damaged, or defective item, OMH will arrange the appropriate solution at no additional return cost to you.

2. Exchange Conditions

For an item to qualify for an exchange, it must:

• Be unworn and unused
• Be unwashed
• Have all original tags and labels attached
• Be returned in its original packaging
• Be free from perfume, stains, damage, or any alteration

Items that show signs of wear, washing, damage, or alteration may not be accepted for exchange.

3. What If My Required Size or Item Is Out of Stock?

If your requested size, color, or replacement item is unavailable, you will receive OMH Store Credit equivalent to the value of the eligible item.

You can use this credit to purchase any other available product from OMH.

Store credit is valid for 90 days from the date of issue.

4. Refund Policy

We currently do not offer direct cash or bank refunds.

However, we don’t want you to be stuck with a product you cannot use. If your order qualifies for a return but an exchange is not possible, we will provide OMH Store Credit equivalent to the value of the eligible product.

This allows you to choose something else from OMH at a time that suits you.

5. Sale & Discounted Items

We have made our policy more flexible:

Sale and discounted items are eligible for size exchanges, provided they meet our exchange conditions.

If the requested size or replacement item is unavailable, the eligible value can be issued as OMH Store Credit.

Certain products specifically marked “Final Sale” or “Non-Exchangeable” at the time of purchase will not be eligible for exchange. This will always be clearly mentioned on the product or offer.

6. Return & Exchange Shipping

For a size or color exchange, the customer is responsible for the applicable return shipping cost.

If OMH sends you the wrong item or the product arrives defective/damaged, OMH will cover the return shipping and arrange the appropriate resolution.

7. How to Request an Exchange

Starting an exchange is easy.

Simply contact our customer support team within 7 days of receiving your order:

WhatsApp: 03170911773
Email: oldmoneyhouse@pakistan.com

Please provide:

• Your Order Number
• Product name
• Reason for exchange
• Required size/color
• A clear picture/video of the item if requested by our support team

Our team will guide you through the exchange process.

8. Important Notes

• Exchanges are subject to product availability.
• Only one exchange request per order/item is permitted.
• Products must meet the required condition mentioned above.
• Store credit cannot be exchanged for cash or transferred to another person.
• Any difference in price between the original and replacement product will be adjusted accordingly.
• If the replacement item costs more, the difference must be paid before dispatch.
• If the replacement item costs less, the remaining eligible amount will be issued as OMH Store Credit.

Our Promise to You

At OMH, we believe shopping online should feel simple, transparent, and reliable.

If there is a genuine issue with your order, our customer support team will always try to find a fair solution.

Shop with confidence. If the size isn’t right, we’ll help you get the right one.

OMH — Old Money House

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